Managed Support

In today’s business environment, you need your IT systems to be continuously available and providing high levels of performance and security for your customers, your staff and your suppliers.

You need an IT partner who understands your business and will take responsibility for managing the support of your IT systems, seven days a week.

You need flexible support services … managed support services with the scope to change in line with your business requirements.

Our managed support service includes

Help desk – we provide support over the phone, and email

Remote problem analysis and resolution – our Microsoft Certified technicians can analyse and resolve over 90% of your problems remotely, without any need to visit your offices.

Emergency response - if you have a critical problem that can’t be resolved remotely, an IT Lab engineer will arrive at your offices to fix the problem.  Dependent on your requirement, we can guarantee a response within two hours

Scheduled visits - our engineers will visit on a regular basis to conduct routine preventative maintenance, undertake remedial work, answer user queries, install new devices, incorporate software fixes, re-configure user software or undertake activities like implementing remote access facilities for mobile or field-based staff.